We managed to confirm, which the player's ID is valid in accordance Using the regional federal decree, Hence the casino agreed to verify the account. The player been given her winnings, so we shut the complaint as solved.

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The participant in the Netherlands asked for self-exclusion, on the other hand, the casino reopened his account. Inevitably, the participant arrived to an arrangement While using the casino and got a refund of half of his deposits.

The player from Germany deposited from the casino, but the amount has not been credited to his casino balance. The participant verified The problem was fixed.

The casino had supplied proof with the player using a charge card not belonging to him. Therefore, we at first turned down the complaint. On the other hand, immediately after quite a few discussions, the casino made a decision to reopen the player's account and return the funds. The player confirmed that he been given The cash, and The difficulty was properly fixed.

Be assured, We'll operate diligently to resolve your cashback difficulty as swiftly as you can. Your satisfaction is vital to us, and we enjoy your persistence and being familiar with here On this subject.

We've been sorry that you had confronted this sort of experience on our Web page. Our casino presents the very best company for our gamers. As a way to take care of any problem, we kindly talk to you to deliver us a letter on [email protected], so our workforce will do almost everything impossible to fulfill your criticism.

The player from Germany has requested a withdrawal a person week ahead of submitting this grievance. Basically, winnings haven’t been been given yet. Participant’s grievance has become settled properly.

The player from your Netherlands was dealing with payment troubles. He noted a number of tries to withdraw resources, each time getting directed to use a unique payment system, which concerned new deposits, wagers, and removing of Earlier employed techniques.

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You claimed 'Most likely your request or account would not meet up with some requirements, And so the withdrawal is delayed. We also request you to carefully evaluate your mail, our experts usually advise gamers of the reason for canceling the withdrawal'.